Have you heard the term Knowledge Base but aren’t exactly sure what it is? Simply stated, Knowledge Base is a way to develop content, manage how its delivered, and easily distribute it to your customers, partners, or employees. If you are looking for a way to provide easy access to information, lower your service costs,READ MORE →

Salesforce seasonal releases seem to be coming faster and faster every year, just like birthdays. Of course, they aren’t–but it’s almost Q2 of 2018 and though the Winter ’18 release notes have been available for months, many are still trying to figure out the impact to their organizations and when the right time to migrateREAD MORE →

Salesforce Community Cloud, also known as Communities, is often described as an “On Line Social Platform” and “Real-Time Collaboration.” While these buzzwords catch your attention, they don’t give much insight into how Community Cloud actually works or how it can help your business.  When used to its full potential, Community Cloud can save your companyREAD MORE →

For a Salesforce Admin, it often feels like data is the bane of our existence! Whether you are importing a new list, updating existing data, or deleting records, data management is an essential part of Salesforce administration and it is often the most troublesome and monotonous task as well. While there are different options forREAD MORE →

It’s that time again…the team at Salesforce is introducing another batch of upgrades as they continue to evolve the user experience and functionality of their product. This release focuses mainly on Lightning Experience and includes some new offerings. We’ve highlighted some of the big changes broken down into the user group they will affect theREAD MORE →